Cancellation Policy

At Jewelix Atelier, we take great care in crafting and delivering each piece of jewellery. Please read our cancellation policy carefully before placing an order.

1. Order Cancellation (Before Shipping)

• Customers may request cancellation of their order within 24 hours of placing the order, provided the order has not been processed, packed, or shipped.
• Once the order enters the processing or dispatch stage, cancellation requests will not be accepted.
• To request a cancellation, please contact our support team at [your email/WhatsApp number] with your order details.

2. Orders That Cannot Be Cancelled

Cancellation is not allowed in the following cases:

• Once the product has been dispatched or shipped
• For custom-made, personalised, engraved, or made-to-order jewellery
• For items that have been specially sourced or reserved upon customer request

3. Cancellation by the Company

Jewelix Atelier reserves the right to cancel any order under the following circumstances:

• Product unavailability or stock issues
• Pricing or listing errors on the website
• Suspicious or fraudulent transactions flagged by our payment system
• Failure to provide required customer verification (if applicable)

In such cases, the customer will be notified, and a full refund will be processed to the original payment method.

4. Refund Timeline (If Applicable)

• Approved cancellations will be refunded within 5–7 business days
• The refund will be processed through the original payment method only
• Bank/payment gateway processing time may vary depending on the provider

5. Important Notes

• Cancellation requests made after order processing may be treated as a return request (if eligible under return policy).
• We recommend reviewing your order details carefully before confirming your purchase.